End-user Installation (Signatures Add-in)

The Hosted Exchange Add-in must be downloaded to yours clients PC’s in order for the Email Signature feature to work. We would advise following the below instructions after you have set-up the Email Signature within your Cloud Platform. However, signatures can be updated anytime, as detailed below.
1. Select the correct add-in setup file link for your clients version of Outlook. You can find the add-in links on the homepage of your clients Cloud Platform management portal (to the right hand side of the screen, under the ‘Outlook’ download links). When selected, the add-in download will begin.

PLEASE NOTE: The 32Bit/64Bit options refers to the version of Outlook that is installed and not the operating system.

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2. Upon running the setup, depending on your Operating System, you will be presented with 1 or 2 prerequisites that require downloading before installing the Add-in.  Both of these will require Administrator privileges to install.

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Prerequisites:

  • Microsoft .NET Framework 4.5 Full – This will come as standard on Windows 8 and upwards so only earlier versions of Windows will require this, if not already installed. For more information please visit https://www.microsoft.com/en-gb/download/details.aspx?id=30653 .
  • Visual Studio 2010 Tools for Office Runtime – If a full version of Microsoft Office has been installed this will not require installing. It allows Office Add-ins created with the VSTO platform to run. For more information please visit https://www.microsoft.com/en-GB/download/details.aspx?id=48217 .

Depending on your Operating System on or both of these prerequisites will require a restart. After restarting the installer will pick up from where it left off.

3. Once the prerequisites have been installed (if required) the Hosted Exchange Add-in will be begin installation. Click ‘Next’ to continue.

 

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4. In order to continue installation accept the license agreement and click ‘Next’.

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5. You will then be presented with an option to install the Add-in for “Anyone who uses this computer” (all users) or “Only for me”(current user). To install for all users will require Administrator privileges as indicated by the shield symbol.

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Clicking ‘Next’ will install the Add-in. If ‘Only for me’ is selected you may notice a window pop-up and disappear very quickly – this is a normal part of the installation process.

6. Once the installation has finished click ‘Finish’.

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The next time Outlook is opened the latest signatures for any Hosted Exchange mailbox in Outlook will be downloaded. If this is the first time a signature has been downloaded a prompt will show indicating that a restart of Outlook is required in order to apply the new signature.

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If an update for the add-in is available a new group will appear on the ‘Home’ ribbon in Outlook, with a button to download the latest installer. Run this file to install the latest version of the Hosted Exchange Add-in.

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Category: Hosted Exchange

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