E-Mail Control

E-mail control is where you can add/remove redirects and mail boxes for your domain.

Adding an email account

To add a mailbox to your account follow these step by step instructions below:

1. Go to e-mail control and click on add a mailbox option for the domain you want to make a mailbox for.
2. Then click on the add a mailbox button.
3. Then enter the mailbox alias, this is the bit before the domain ie nick is the alias of you@yourdomain.net.
4. Enter the password for the mailbox.
5. If you would like to set up an Auto-responder for your mailbox, fill in the Subject and Message boxes. Leave them blank if you do not.
6. Click on the add mailbox button and this will bring up a confirmation screen that the mailbox has been added.
7. Wait for the mailbox to become active; this takes a maximum of 15 minutes and you will know when it is active, as the status on mailbox will change from inactive to active.

Adding a redirect email

To add a redirect to your account follow these step by step instructions below:

1. Click on e-mail control and then on the redirect option for the domain you want to add the redirect for.
2. Click on add a redirect button.
3. Enter the alias for e-mail address ie nick is the alias for nick@yourdomain.net.
4. In the redirect address field enter the address where you want all the mail for this new address to go. This can be an e-mail account on the server or any other on the entire Internet like a free account.  To add multiple recipients, simply add your addresses seperated by commas.
5. If you would like to set up an Auto-responder for your redirect, fill in the Subject and Message boxes. Leave them blank if you do not.
6. Click add redirect and your redirect will be added. –  Please note that once added it take up to 15 minutes for our servers to recognise your new redirect.

Adding a mailing list

1. A mailing list is a list of e-mail addresses. When you send an e-mail to the list, it will be automatically forwarded to everyone on it. This makes sending multiple e-mails simple. To add a mailing list to your domain follow these step-by-step instructions below:
2. Go to e-mail control and click on the lists option for the domain you would like to make a mailing list for.
3. Now in the lists section click on add a list.
4. Then enter the name of the mailing list that you would like, this is going to be the alias of the e-mail address you will e-mail to send a message to all your subscribers on the list.
5. Then that’s it the mailing list is set up on the control panel and all you need to do now is set up a subscription box on your web site so people can subscribe to the list. You can also add and delete subscribers manually by clicking on manage.  Please note that once added it take up to 15 minutes for our servers to recognise your new mailing list.
6. To send out a mailing list, simply send an E-mail to the list address.

Spam and Virus Protection

All accounts come with our Mail Guard spam blocker system. You can add this feature to any of the domains on your account. Once enabled, it can block or tag suspected spam messages.

Enabling spam and virus protection

Adding an account is simple, just click on the ‘Spam and Virus Protection’ sidebar link under Email control on your control panel.

Click ‘Add’ and choose an account from the drop-down list. Tick the box and click ‘Next Step’. The account will be instantly added to your list.

To add a domain, click ‘edit’ next to the account name. Next click the Add Domain button and choose your domain from this list. By default, all domains added are set to the ‘Tagging’ method. (See below)

Configuration

There are two options available that control how Mail Guard handles suspected spam messages. You can switch between these options using the ‘edit’ links on the spam and virus protection control panel page.

Blocking
1. Genuine E-mail is sent to you but our system blocks suspected spam messages.

2. An bounce message is sent to the sender telling them that this has happened, and will offer them the chance to be added to our whitelist so they can resend the message.

3. They follow a link in the bounced message which takes them to our white listing system where they can enter their details.

4. An e-mail will then be sent to them with a link they must click on which shows that they are sending from an address they have access to. This is what prevents spammers from using the system as they rarely use genuine e-mail addresses.

Tagging
The tagging method will modify the E-mail message so ***SPAM*** is displayed in the subject line. This is useful if you want to review all E-mails to make sure no genuine messages have been caught.

Tagging example: Microsoft Outlook
You can also use E-mail clients such as Outlook to move tagged messages to a different folder so your inbox does not get cluttered:

1. Make a new Folder in outlook by clicking: File -> Folder -> New Folder. For this example, we will call the folder: SPAM.

2. Click: Tools -> Rules Wizard. Click NEW and select the following, and click Next:

Start from a blank rule
Check messages when they arrive

3. On the next page select the ‘with specific words in the subject’ option and enter in ***SPAM*** for the subject. Click Next

4. Lastly, choose ‘move it to the specified folder’ and select the SPAM folder you created earlier. Click finish.

Now all ***SPAM*** tagged messages will be moved to the SPAM folder.