Getting started with VoIP in 7 Steps.

Lets begin getting you started with your VoIP account.

There are a multitude of benefits that come with the Hightrees VoIP system, as you will soon discover. 

Step 1: Choose a number

When you first sign up for your VoIP Account, you will need to choose at least one phone number. 

• This is a virtual number, meaning that you aren’t restricted to a fixed line and you can customise what happens when this number is dialled.
• You can also have more than one virtual phone number on your account if you would like to have local contact numbers for branches of your business or choose a 0330 UK Wide number.
• From creating a call queue, or providing options for the caller or playing an automated message, it can be as easy or complex as you want. 

Step 2: Add your users

A user is each member of your business who will be using the VoIP phone system.

You can access the users section in your VoIP Account here

• Due to the virtual nature of your number, multiple calls can take place simultaneously, through your different users.
• Your VoIP account is fully customisable, meaning that users can be added or removed from your account at any time.

Step 3: Register your users with the free VoIP App.

Once you have added all of your users, each user needs to link their account to a device (e.g. desk phone or our free VoIP app for your mobile)

• To activate the free VoIP app, head over to the users’ page, click ‘edit’ on the individual user and go to ‘app registration’. 
• Add the users’ email address and mobile number and click invite. 
• This will send an invite to your user to create an account and join the app.

If you have a desk phone, the setup will be slightly different. Check out our FAQ’s page on VOIP Phones to learn how to set up your specific VoIP handset.

Step 4: Create your call routes

After your numbers and users are set up, the next step is to create a call route.

• Call routes are the instructions for what will happen when someone calls your number.
•  You can set audio options for the caller, voicemail settings and much more.
•  Call routes are fully customisable, so feel free to test and see what works best for your business.

To find out more about call routes, check out our call routing FAQ.

Step 5: Set up your mailboxes

Each VoIP user can have their a personal mailbox or voicemail and this needs to be set up and linked to each user.

• To create your mailboxes, head over to config > Mailboxes > Add mailbox
• After creating your mailboxes, head to the individual user page and assign each user to their personal mailbox.
• This allows users to call your group mailbox number and listen to their personal mailbox contents.

Step 6: Choose your Caller ID

You can present your caller ID as any number on your account.

• This can be set up through your dashboard

For more information, see this FAQ about selecting a caller ID.

Step 7: Start making and receiving calls!

You’re now all ready to make and receive your first calls.

• Test it out within your business and feel free to go back and make any changes to your call routes!

Don’t forget, everything with your VoIP system is fully customisable and can be changed at any time – so you get the perfect setup for your business.